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Facial Skincare Close-Up

Terms of Use

Terms of Use for Melbourne Skin Aesthetics

Last updated: January 2026

About Us

 

Acceptance of Terms

  • By accessing or using this website, you agree to these Terms of Use and our Privacy Policy.

  • If you do not agree, please do not use this website.

 

Informational Content Only

  • Information on this website is general in nature and does not constitute medical advice, diagnosis, or treatment.

  • Any decisions about your care should be made after a personal consultation with our Nurse Practitioner or your healthcare provider.

  • Results vary between individuals.

 

Compliance and Advertising Restrictions

  • We adhere to the Therapeutic Goods Administration (TGA) and AHPRA guidelines. Accordingly:

    • We do not advertise prescription-only medicines, brand names, or prices for S4 medications.

    • Before-and-after imagery is used only where compliant, with consent, consistent lighting/angles, and no digital enhancement.

    • Testimonials are used in line with current regulations and guidance.

    • Any references to wrinkle and volume concerns or similar treatments are descriptive and not endorsements of a specific prescription product.

 

Appointments, Bookings, Rescheduling and Cancellations

  • Bookings are currently managed via Halaxy. By booking, you agree to Halaxy's terms and our clinic policies displayed during checkout and in confirmation emails.

  • Rescheduling: You may reschedule online via Halaxy booking link or message us up to 12 hours before your appointment, subject to availability.

  • Cancellations and No‑Shows: Cancellations with less than 24 hours’ notice, and missed appointments (no‑shows), may incur a $50 fee. Repeated late cancellations/no‑shows may require prepayment or may result in refusal of future bookings.

  • Client responsibility: Please ensure your contact details and medical history are accurate when booking. Late arrivals may reduce treatment time or require rebooking and may attract fees as above.

 

Gift Vouchers

  • Vouchers are valid for the amount or service stated, are not refundable for cash, and are non-transferable unless required by law. Lost or expired vouchers may not be replaced. Consumer guarantees under the ACL apply.

 

Payments, Pricing and Offers

  • Treatment pricing for prescription-related services may be discussed in consultation only (not published online) to comply with TGA/AHPRA rules.

  • Any promotions or packages listed are subject to availability and may change without notice.

  • Product prices for The Skincare Company and Re-Dox Skin Lab retail items are as listed at the time of purchase and may change.

 

Products and Aftercare

  • We are an authorised stockist of The Skincare Company and Re-Dox Skin Lab. Product information provided is general and not a substitute for professional advice. Always follow label instructions and seek advice if unsure.

  • Post-treatment care guidance provided on this site is general; your clinician may tailor instructions to you following your appointment.

 

Intellectual Property

  • All website content, including text, images, logos, design, and materials, is owned by Melbourne Skin Aesthetics or used with permission.

  • You may view, print, or download content for personal, non-commercial use only.

  • You must not reproduce, distribute, modify, or create derivative works without prior written consent.

 

User Conduct

  • You agree not to misuse the website, interfere with its operation, or attempt unauthorised access.

  • Do not upload, transmit, or otherwise make available any content that is unlawful, defamatory, misleading, or infringes third-party rights.

 

Third-Party Links and Platforms

  • Our site may link to third-party services. We are not responsible for their content, security, or privacy practices. Use them at your own discretion and review their terms.

 

Disclaimer and Limitation of Liability

  • To the maximum extent permitted by Australian law:

    • The website is provided “as is” and “as available”; we make no warranties regarding accuracy, completeness, or fitness for a particular purpose.

    • We are not liable for any loss or damage arising from your use of the website, reliance on its content, or third-party services.

  • Nothing in these Terms excludes, restricts, or modifies any consumer guarantees under the Australian Consumer Law (ACL) that cannot be excluded.

 

Indemnity

  • You agree to indemnify us against claims, losses or costs arising from your breach of these Terms or misuse of the website.

 

Privacy

  • We handle personal information in accordance with our Privacy Policy and applicable privacy laws. Do not send sensitive health information via unsecured channels. For clinical matters, please book a consultation.

 

Medical Emergencies

  • This website is not monitored for urgent medical queries. In an emergency, call 000 or seek immediate medical care.

 

Changes to the Website and Terms

  • We may update content, features, or these Terms at any time without notice. Continued use constitutes acceptance of the revised Terms.

 

Governing Law

  • These Terms are governed by the laws of the State of Victoria, Australia. You submit to the exclusive jurisdiction of the courts of Victoria.

 

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